Word on the Street

Scheduled maintenance on Sunday, October 17

On Sunday, October 17, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

Additionally, there will be maintenance at our data center on October 19, 20, and 21. During this time our sites might be slow to respond for a few minutes at a time. We do not anticipate a severe impact on services, but you may experience brief periods of sub-optimal performance.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on Saturday, September 18

On Saturday, September 18, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on Saturday, August 28

On Saturday, August 28, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Possible service disruption

Due to scheduled maintenance at our data center, access to your Alexander Street collections may be disrupted between 11 PM EDT on Saturday, August 21 and 6 AM EDT on Sunday, August 22. Although we don't anticipate any noticeable downtime, we wanted to alert you to the potential. If you have any questions please contact support@alexanderstreet.com.

Scheduled maintenance on Saturday, July 24

On Saturday, July 24, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on Saturday, June 5

On Saturday, June 5, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on Saturday, May 29

On Saturday, May 29, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on Saturday, May 22

On Saturday, May 22, 2010, we will be performing scheduled maintenance on all Alexander Street collections. While we do not expect any major service outages, access may be disrupted sporadically between the hours of 8 AM and 4 PM EDT / UTC-4.

We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support. If you are the technical contact at your library and would like to receive email notifications about future service interruptions, please sign up here.

Scheduled maintenance on April 24

We will be performing scheduled maintenance on all Alexander Street Press collections on Saturday, April 24, 2010 between 8 AM and 4 PM EDT / UTC-4. Please note that access to all collections could be affected for up to 4 hours. We apologize in advance for any inconvenience this may cause. As always, we'll try to keep any periods of downtime to a minimum, but please plan accordingly.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support at support@alexanderstreet.com or +1 703.212.8520.

Thank you for your patience and understanding.

Scheduled maintenance on Saturday, March 27th

Please be advised that we will be performing scheduled maintenance on all Alexander Street Press collections on Saturday, March 27, 2010 between 8 AM and 4 PM EDT / UTC-4. Several collections, including our streaming audio and streaming video products, may experience an extended period of downtime of between 1 and 2 hours. We apologize in advance for any inconvenience this may cause, but much of the work being done will help improve the overall user experience. As always, we'll try to keep any periods of downtime to a minimum.

If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support at support@alexanderstreet.com or +1 703.212.8520.

Thank you for your patience and understanding. We hope to minimize the impact this downtime has on your access to your collections. Scheduled maintenance will NOT affect the current free access to American History in Video.